Service Center Supervisor (Finance)

Fairbanks Morse is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.

Job Description

Summary

The Service Supervisor is responsible for staffing, determining work assignments and priorities, providing quotes, maintaining quality, budgeting, direct supervision of employees, including coaching and performance management, promoting safety and quality, and ensuring adherence to company policies and practices.

Principle Duties and Responsibilities

• Plan, direct and manage the work performed by tech reps to optimize labor capacity, meet customer schedules, and ensure high quality workmanship and customer satisfaction
• Manage production with Project Manager on the larger scale projects
• Ensure coordination with Quality Manager for all Quality related tasking to include Process Control Procedures (PCPs) and Test and Evaluation (T&I) documentation
• Responsible for review and comment of daily service reports and Condition Found Reports by all tech reps
• Responsible for scheduling / dispatching of tech reps while meeting customer demand and employee vacation and personal time needs - ensuring visibility across the service center of all assigned employees
• Responsible for review and approval of timecards and expense reports of all tech reps
• Assess the talent of the workforce and implement an annual training plan
• Motivate, mentor and coach the workforce to provide superior customer service
• Recommend staffing levels to ensure manpower resources are available to satisfy customer requirements. Participate in recruiting/interview process and make hiring decisions.
• Perform performance assessments; recommend merit increases and promotions based upon performance. Develop performance improvement plans or take disciplinary actions as required.
• Promote a safe environment for the workforce and address safety issues
• Develop a log of standard work and time requirements to complete assignments which may be used to quote future work
• Implement productivity improvements through use of more effective tools, training, or improved processes
• Assist in quoting service jobs

Qualifications and Educational Requirements

• Associate degree in a diesel engine technology program or equivalent experience required. Bachelor's degree preferred.
• Course work in Fundamentals of Supervision and Project Management preferred
• Minimum 6 years industry experience or 6 years military experience working on medium speed diesel engines
• Prefer minimum four years' experience as FM Field Service Tech
• Prefer three years' experience in a supervisor role in a service environment
• Basic foundation in pneumatic, PLC and electronic engine controls
• Familiarity with a variety of FM engine products
• Excellent communication, problem solving, organizational, and interpersonal skills
• Self-starter and able to work with minimal supervision
• Solid working knowledge of Microsoft Word, Excel, and Project; experience with an ERP system (Oracle, SalesForce) is preferred
• Travel requirement up to 40%, domestic and international
• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.