Receptionist / Scheduler (Administrative)
Join a world class team and help to bring cancer treatment HOME!
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
Job Summary: Receptionist / Physician Schedulers in Radiation Oncology professionally greet patients and visitors at the front desk area while helping manage communications for the department. Accurate and timely documentation and scheduling of patient visits in multiple EMR systems is a high priority.
Job Duties / Responsibilities:
Maintains a consistent presence at the front desk (with occasional breaks), greets patients, and then informs appropriate personnel of patients arrivalThoroughly carries out physicians orders.Primary oversite for providers schedule (reschedule, cancellations, blocking, labs, chemo, etc.)Required to frequently collect co-pays and coordinate admission documentation within the EMR systems.Assist patients as needed, such as obtaining wheelchairs, and directing patients to appropriate areas within the department.Check patients in and out of the department for timely communication with teams.Attentive to the needs of all patients and visitors in the waiting area.Keeps the waiting area clean, makes coffee, maintains beverage area, and discards outdated supplies and magazines.Corresponds timely to emails, phone calls, and IM messages. Make daily appointment reminder calls.Routinely address patients/family members questions and concerns regarding medical procedures and policies.Provides information to patients regarding preparation for diagnostics and other upcoming appointments.Schedule and document accurately in multiple EMR, billing, and computer systems.Assist with transportation communication and coordination with outside entities.Mailing documentation, cards, or medical records as requested.Professional communication: answers phone calls, coordinates communication, provides information in accordance with established policies.Responsible for inventory and ordering of office supplies and beverages.Establish and maintain effective professional working relationships with internal and external customers.Always provides and maintains patient confidentiality (HIPAA) and follows all organizational policies and procedures.Attends meetings and/or reading e-mail from supervisors and other team members.
