OB Care Navigator (Healthcare)
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full timeDepartment:
OB/GYNAll Locations:
20 Maverick Square – Cradock BuildingPosition Summary:
The OB Care Navigator will be a key member of the perinatal care team, working closely with obstetric providers, nurses, behavioral health clinicians, and population health managers. This individual will provide patient-centered, comprehensive care coordination and resource navigation for pregnant and postpartum patients, with a special focus on those facing complex medical, social, and behavioral health barriers.- Actively engage with pregnant and postpartum patients to assess needs related to social determinants of health (SDOH), mental health, and clinical care gaps.
- Facilitate warm hand-offs to behavioral health, nutrition, lactation support, WIC, and community-based services.
- Create and document individualized care plans in collaboration with the patient, OB provider, and multidisciplinary care team.
- Provide education on accessing and navigating health services, insurance support, and community resources (e.g., food security, housing, utilities assistance, childcare, transportation).
- Participate in weekly multidisciplinary high-risk rounds and contribute to case discussions and follow-up plans.
- Collaborate with legal service agencies and educate patients on their rights as tenants and workers.
- Track referral completion and conduct follow-up outreach to ensure patients receive needed services
- Maintain updated knowledge of community resources and referral pathways.
- Document patient interactions and navigation outcomes in the electronic medical record (EPIC).
- Participate in ongoing training in trauma-informed care, implicit bias, and culturally and linguistically appropriate care.
- Coordinate care for high-risk OB patients, including scheduling assistance, specialty referral support, and follow-up tracking.
- Participate in monthly meetings with OB department leadership to discuss care navigation workflows: What is going well? What could use improvement?
- Maintain excellent punctuality and attendance.
- Promote a sense of “teamwork” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation.
- Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.
- Adheres to all NeighborHealth and departmental policies and procedures.
- Participate in required departmental activities and meetings.
- Perform other related duties.
EDUCATION: Bachelor Degree preferred.
EXPERIENCE: Minimum of 1-2 years in care navigation, community health, case management, or OB care coordination. Experience with and underserved population a plus.
Skills/Abilities:
Strong second language skills. Spanish preferred.
Strong communication, organization, and problem-solving skills
Strong knowledge of Microsoft Office
Hourly rate $22.00 up to $33.00 based on experience.
