Lead CX Program Management Professional (Finance)
In this role, you will impact enhanced customer satisfaction, increased customer loyalty, improved customer experience strategy, cross-functional collaboration and alignment, data-driven decision-making, and influence on strategic decision-making. These contributions will drive business growth, strengthen the organization's reputation, and solidify its position as a customer-centric leader in the industry.In this role, you will impact enhanced customer satisfaction, increased customer loyalty, improved customer experience strategy, cross-functional collaboration and alignment, data-driven decision-making, and influence on strategic decision-making. These contributions will drive business growth, strengthen the organization's reputation, and solidify its position as a customer-centric leader in the industry.YOU MUST HAVE
- 6 + years of experience in customer experience program management or related field.
- Knowledge in technical publications process and methods.
- Strong leadership skills with the ability to drive change and influence stakeholders at all levels.
- Advanced data analytics skills with the ability to derive insights and make data-driven decisions.
- Proficiency in using advanced analytics tools and techniques to measure the impact of customer experience programs.
- Experience in managing customer experience in a global organization.
- Experience with Adobe FrameMaker & MS Office.
- Knowledge of program management.
- Experience with the PLM / Teamcenter tool and SAP.
- Experience interacting with Engineering, product support engineering, service engineers, and different stakeholders.
- Bachelor's degree in Business Administration, Marketing, Aerospace, Mechanical, or a related field.
- Advanced degree such as a Master's degree or MBA is preferred.
- Passion for delivering exceptional customer experiences.
- Strategic thinking and ability to develop innovative solutions to enhance the customer experience.
- Strong problem-solving and decision-making skills.
- Self-motivated, energetic, and able to work independently.
- Positive attitude and takes initiative when dealing with challenges and opportunities.
- Willingness to perform other related duties, including special projects, as requested or required.
- Experience in the quality management system and process-driven methodologies.
- Real-time experience in multi-tasking effectively across several projects and assignments.
- Superior interpersonal and communication skills to work with internal and external customers.
- Flair to excel in delivery commitments and flexibility to mold in a multi-disciplinary culture.
- Adhere to the requirements of the Quality Management System and participate in Process Improvement.
The annual base salary range for this position is $117,000 - $146,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
- Lead and drive the customer experience program management strategy and initiatives.
- Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to define and execute customer-focused initiatives.
- Schedule and milestone development/management, customer relationships.
- Estimation development and analysis, cost development, budget analysis.
- Metric development/reporting, tracking project performance.
- Knowledge of Technical Publications Aerospace Standards ATA100, iSpec 2200, and S1000D.
- Project planning and tracking of deliverables, coordination with all stakeholders (Engineering, Authoring Suppliers, customers, etc.).
- Creation of jobs and allocation to respective teams for authoring, review, and publishing.
- Coordination with support functions for issue resolutions.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
