Capitol Federal Savings Bank
Customer Service Representative - Call Center (Administrative)
Role
Receive incoming calls and determine the products, services or resources that the caller requires (or could benefit from). Provide direct support services to customers; or, connect them with a staff member in the appropriate department who can provide the specific assistance needed by the customer. Ability to discern and trouble shoot customer concerns with the ability to develop a proficiency in a wide range of systems. Consistently upholds and delivers a high level of service to the Bank's customers.
Availability Needed: Monday - Friday 8:00 a.m. to 10:00 a.m. start time - shift end; with a Saturday shift from 9:00 a.m. to 6:00 p.m. Every Sunday off, in addition to one week day.
Essential Duties & Responsibilities
Requirements