Epiq Class Action & Claims Solutions
Operations Manager (Legal)
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Data Services is the team within ECA which manages data through the entire lifecycle of a class action or similar matter, such as a mass tort claim and data breach. Each case, while unique, undergoes a similar lifecycle and series of operations, including initial gathering/scrubbing/ loading of client data, notifying potential class members, receiving claim information, computing, and disbursing settlement amounts.
For the Operations Manager, we are particularly looking for someone with an understanding of managing workflow, continual improvement, the ability to flourish in a world of ever-changing priorities, as well as the ability to manage teams responsible for these activities. This is a client facing role where this individual will be responsible for coordinating and helping to deliver with both internal and external partners.
Although technical skills are highly desirable, primarily we need a manager who can help lead, motivate, and help the team navigate through tremendous growth (aka constant change).
Responsibilities
Responsibilities
Competencies
Coaching for Results – Provides timely guidance and feedback to help others strengthen specific knowledge and/or skill areas necessary to accomplish specific objectives or tasks; helps to clarify the situation and expected behaviors; provides instruction and opportunities for observation; provides on-going feedback and reinforcement.
Managing Performance – Ensures that associates have clear goals and objectives, expectations, and measures of success for projects and tasks; clearly assigns or delegates responsibility for tasks and assignments; monitors the process of work as well as progress toward completion and results; provides specific performance feedback, both positive and corrective, as soon as possible after event.
Developing Others – Provides support and direction towards the development of individuals' knowledge and skills to effectively facilitate their accomplishment of both current and future job responsibilities; partners with individuals on identifying and setting development goals; helps to identify development opportunities as part of the plan; provides continuous feedback on performance and progress and assists in the adjustment of development plans; ensures management team adheres to business defined talent management practices and procedures.
Fosters Teamwork – provides opportunities for people to learn to work together as a team; promotes cooperation with other departments; recognizes and encourages the behaviors that contribute to teamwork, continuous support, and removal of barriers, appropriately involves team members in decisions and leverages unique talents of the team.
Empowering Others – Gives people latitude to make decisions based on their level and area of responsibility and level of knowledge and skills; encourages individuals and groups to set their own goals, consistent with business goals; expresses confidence in the ability of others to be successful; encourages groups to resolve problems on their own; avoids prescribing a solution.
Integrity – Behaves in an honest, fair, and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
#LI-GM1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.