Wellness Care Coordinator (Project Management)

Base Pay: $21.00- $31.50
JOB SUMMARY
Under the supervision of the Director of Clinical Operations, the Wellness Care Coordinator is to determine who is eligible for their annual wellness visit and to schedule the visit. In addition, they will also complete all pre-visit questionnaires and screening/heath assessments with patient in preparation for their annual wellness visit.
JOB DUTIES AND RESPONSIBILITIES
Patient Scheduling

Monitors no-shows/cancellations for available slots where annual wellness visits can be placed
Utilizes the Alidade portal to identify which patients are due for their annual wellness visits
Schedules the annual wellness visits for each primary care department, coordinating with the front office staff as needed

Medicare-Health Risk Assessment

Review medical, surgical, and family health history with patient
Complete basic fall risk assessment
Review activities of daily living
Review social history
Review patient/provider relationships

Phones

Answers telephones, handling calls as needed and taking messages when appropriate
Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages
Effective communicate with patients regarding the Medicare-Health Risk Assessment

Health Information Services Duties

Maintains and protects patient confidentiality of medical records
Maintenance of patient records in the EHR system
Works with management in the use of the patient portal to provide patient communications, reminders, and other electronic messages from the referral team
Maintains open communication in the referral center by sharing acquired information with team members
Processes incoming documents (paper and eFax) for Indexing into chart
Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions

Other Duties

Communicates frequently with the clinical team regarding scheduling issues or other aspects of duties
Effectively maintains and protects the confidentiality of all medical records and patient information
Maintain accuracy of patient demographics and financial information in current system
Reports any safety hazards
Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Average proficiency using a computer to accomplish work
High level of communication skills
High level of skill in maintaining calm, professional, courteous, and helpful demeanor in times of stress
Skill in making appropriate decisions to benefit patients and meet SCHC objectives
Ability to prioritize work and complete it on a timely basis with minimal supervision
Strong customer service approach to problem solving situations
Ability to read, write, understand, and spell English and medical terminology correctly

EDUCATION & EXPERIENCE

High school diploma required or equivalent
Ability to read, write, understand, and spell English and medical terminology correctly
Excellent people skills and customer service orientation
Basic Computer or keyboarding skills
Typing 35 WPM or above

PREFERRED QUALIFICATIONS

Experience working with common health care programs
Experience working with patient registration procedures
Basic knowledge of medical or dental terminology

BENEFITS
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages
Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with matching employer contribution
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Supplemental Insurances
Flexible spending account
Paid vacation
Paid sick
Paid holidays
Paid CME time and CME allowance
Employee assistance program
Jury duty pay
Bereavement pay
Prescription discount program
529 college savings plan
Educational reimbursement program
Gym membership discounts
Free subscription based app for meditation and sleep
Free telemedicine service for benefit eligible employees

Shasta Community Health Center is an Equal Opportunity Employer.