LOSS MITIGATION SPECIALIST (Administrative)

Avid Acceptance is a specialty auto finance company founded on a common philosophy—putting people first. We were established to fulfill a clear need in the lending industry, where banking had become an impersonal experience, and few lenders prioritized their customers. Our founders aimed to set a higher standard by offering friendly service, easy accessibility, and prompt turnaround times.

Our team is driven by a passion for growth, innovation, and collaboration. We constantly strive to improve and better ourselves, which in turn, helps us better support our clients. This approach has been a successful formula, allowing our company to grow significantly and positively impact a growing number of people.

Benefits:

• 10 company-paid holidays, including your birthday
• Paid parental/maternity leave
• Paid vacation and sick leave
• $35 credit per month to use in our fully stocked Marketplace
• Health benefits after 30 days (Medical, Dental, Vision, and Life Insurance)
• HSA (with match) & FSA (with rollover up to $550)
• 401(k) with employer match up to 4%
• Wellness program
• Employee assistance program
• Reimbursement for monthly race entry fees (5K, 10K, half marathon, marathon, etc.)

Compensation:

• Base wage plus competitive monthly bonus based on performance

Who we look for:

We're looking for a Loss Mitigation Specialist to join our team. In this on-site role, you'll help customers resolve overdue accounts by negotiating and scheduling payment plans to avoid repossession. You'll also work to minimize potential losses for the company by maintaining professional and compliant communication with customers. This is a great role for someone who values excellence and enjoys working in a collaborative team environment.

• Provide and assist customers in resolving delinquent accounts by negotiating and scheduling payment plans to avoid repossession.
• Contact customers with accounts in the later stages of delinquency.
• Identify, track, and investigate delinquent accounts.
• Provide vehicle valuation using MMR, mileage, and condition to determine approval for repossession.
• Negotiate payment arrangements, reinstatements, and fees.
• Contact dealerships, tow companies, and impound yards to locate vehicles or negotiate necessary fees.
• Assign vehicles for repossession and collaborate directly with our inventory department and repo agents.
• Utilize industry-leading skip tracing tools.
• Collaborate closely with collectors and the Servicing AVP.
• Provide training to the late-stage delinquency team when necessary.
• Project potential losses for the team and its members.

Experience you need to succeed:

• Experience in collecting past due payments.
• Strong negotiation skills.
• Clear and effective communication skills.
• Strong problem-solving abilities.
• Excellent personal commitment and attendance.
• Basic computer literacy.
• High school diploma or equivalent.
• Bilingual abilities are preferred.

Other Requirements:

• Must submit to a background check.