TREASURE VALLEY FAMILY YMCA
Welcome Center Staff - Downtown Boise YMCA (Finance)
This Welcome Center Staff is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y.
Responsibilities:
Provide accurate information about all YMCA programs, membership and policies, etc. and cross promote when appropriate.Engage members to deepen their relationships in the Y cause.Serve as point of contact for members, staff, volunteers and vendors.Offer financial assistance in response to program and membership inquiries.Field and resolve membership concerns, and inform supervisor of unusual situations or unresolved issues.Use databases and software to create memberships, program registrations, and records and keep up to date member information.Record all accident/incident reports and participant statistics etc., as required by supervisor, and react immediately to member comments/concerns.Perform financial transactions accurately, and maintain a balanced till.Continually focus on the enhancement and improvement of membership services.Actively participate in team meetings and trainings.
Qualifications:
Previous customer service, sales, or related experience.Basic computer and office skills.Must be able to engage others in conversations and make all people feel welcome.
Schedule:
4-7pm Thursdays with lots of sub shifts to cover over the course of the Summer.
Welcoming and Inclusion:
At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all peopleregardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.
How to Apply:
External candidates must complete an online application. If you have any questions regarding the position please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended. Previous YMCA staff may email their updated resume and cover letter to jobs@ymcatvidaho.org with the name of the job they are applying for in the subject line or apply through their existing UKG account.