Ascend Learning, Inc.
Health Club Account Manager (Personal Services)
Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
Since 1987, the National Academy of Sports Medicine (NASM) has set the standard in certification, continuing education, solutions and tools for health and fitness, sports performance and sports medicine professionals. NASM has pioneered evidence-based health and fitness solutions that optimize physical performance and allow individuals to achieve a variety of fitness activity goals.
Position Summary :
The purpose of this position is to drive the revenue and client retention goals of the company's Health Club Channel as well as establish long-lasting customer relationships with influential points of contact and decision makers.. This is accomplished through the onboarding and continual development of club partnerships, with the primary intention of driving sales of B2B SaaS solutions for club operators and fitness education coursework and credentials for club staff. The CPAM will serve as the relationship lead while collaborating with internal departments to assist in the facilitation of client and company deliverables.
Beginning with account set up and onboarding, the responsibilities of the Club Partner Account Manager will include processing purchase orders and payments, product delivery, technical assistance , and Gymternship, marketing, training and best practice support. This position will work closely with the CAM Manager and requires a deep understanding of the needs of the health club market to drive client engagement, high satisfaction and retention rates while developing creative solutions, best practice strategies and KPIs. The CPAM also aids internal departments by collecting information and assisting in the processing and analysis of client data and complaint trends.
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Candidates should be aware that Ascend Learning currently maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be fully vaccinated by their start date. Ascend Learning is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law. Exceptions to the vaccine requirement may apply for employees living or working in Montana.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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