Sonesta Hotels International Corporation

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Sales Coordinator (Finance)



Job Description Summary

The CS/Sales/Catering Coordinator will coordinate services for clients and in-house guests and provide administrative support for the Sales, Catering and Conference Services Department. They will assist in executing the sales/catering/conference services strategy of the hotel, as defined by the Director of Sales and Marketing. The CSSCC will be required to perform general administrative duties but not limited to compiling/updating reports as needed, various Conference Services tasks and assisting the Sales Team with daily tasks.

Job Description

DUTIES AND RESPONSIBILITIES:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all the associates of the hotel.
  • Conference Services duties will include distribution of daily event report and daily change log; will manage the BEO book and weekly BEO distribution; handle all in-house BEOs and meeting requests; contact clients to obtain guarantees for events and other various tasks. Assist with the Pre-Check of meeting space for site visits. May coordinate outside vendor service's needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
  • Assist Conference Services Director with daily tasks.
  • Sales duties will include assisting the sales team and DOSM with daily tasks.
  • Communicate operational problems that impact the effectiveness of hotels sales performance.
  • Promote teamwork through daily communication and coordination with other departments to facilitate the quality of services agreed upon by the Sales Office and prospective clients.
  • Perform other duties as assigned (guest room tours, property tours, special guest request, answering phones and routing to appropriate sales/catering staff, handling of mail, faxes, etc.)
  • Maintain high level of attention to detail and accuracy of data input.
  • Utilize systems related to your job functions including but not limited to: OPERA, SynXis, Delphi, Passkey/GroupMAX, third party housing sites.
  • Ensure daily, weekly, monthly, and month end tasks are completed from the Reservations Coordinator checklist.
  • Coordinate computerized reservations, inventory and revenue management systems. Ensure transient pricing, length of stay controls, inventory levels, group inventories, group cut-off dates, and all other transient and group controls and restrictions are adhered to.
  • Own and manage all sellouts until the day of arrival. Upon day of arrival, turn over responsibility to the Front Office or as instructed by the Area Director of Revenue Management.
  • Enter reservations via email and phone pertaining to special corporate accounts.
  • Enter group contracts into all necessary reservation systems and communicate group information to the front office.
  • Follow through and detail every group master or transient reservation. Build group blocks to deploy the standard business strategy for each group type (call-in, rooming list, wedding, etc.).
  • Manage inventory, keeping it in sync between Opera and SynXis. Setup and manage reservation links and test prior to sending them to Service Managers and/or Meeting Planners.
  • Manage rooming lists. Determine strategies to deploy upsell/incremental revenue drivers. Manage primary inventory to ensure room availability above the blocks is available to generate upsell revenue. Make, modify and cancel reservations as requested.
  • Answer all calls and questions regarding hotel facilities and rates in a professional manner at all times. Promptly provide accurate information regarding availability, accommodation types.
  • Other duties as assigned by manager.

QUALIFICATIONS AND REQUIREMENTS:

  • High School diploma or equivalent required; some college preferred.
  • 2+ years in hotel CS/Sales/Catering department preferred.
  • Ability to speak, read, and write fluent English, other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
  • Problem solving, reasoning, motivating, organizational and training abilities.
  • Experience with Microsoft Office and Opera systems preferred.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 25 pounds.
  • Frequently handling objects and equipment.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Apply

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