Northern Trust
Principal Infrastructure Software Quality Engineer (Finance)
•Responsible for Infrastructure Test coordination related to End user computing Infra Changes and Projects.( Windows, VPN, VDI, VMware, Exchange/Outlook, O365 and SharePoint)
•Lead is responsible for planning, execution, monitoring, testing, and project closure to embed quality and test delivery for infrastructure engineering & upgrade/patching Operations projects
•Primary expectation is to analyze Digital Workplace Initiatives', plan test delivery schedules, manage Infrastructure testing related issues, and perform incident analysis
•Accountable to deliver estimate efforts, track and address failed changes incidents and identify opportunities/improvements to increase quality
•Accountable to drive quality efficiencies and effectiveness using automated solutions for End user computing changes, testing life cycle and change process optimization
•Serve as go-to expert in Digital Workplace for the onshore and offshore team and facilitate resource allocation, project assignments and presentation on delivery outcomes to partner leadership and Steer Committee.
•Leads others to solve complex problems
•Uses sophisticated analytical thought to exercise judgement and identify innovative solutions
•Impacts the achievement of customer, operational, project or service objectives
•Provide feedback to stakeholders on Quality Roadmap
•Influence and communicate effectively with both technical & non-technical audiences
•Govern and advice on analysis, optimization, improvement of infrastructure quality testing
•Drive Quality Engineering across Digital Workplace Sector of SQM
Roles & Responsibilities
•Provide technical expertise within the infrastructure field to deliver quality projects in-house and on-shore and solutions to implement quality for infrastructure changes that impact applications
•Responsible for test approach, test plan creation, test execution and interpreting quality testing metrics for change and project requests that the team is servicing
•Be accountable for the test coordination and mentor Digital/End user computing team.
•Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline.
•Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs.
•Teamwork abilities, to be able to work with various multidisciplinary teams on successful completion of team goals.
•Experience in infrastructure testing & co-ordination work
•Understand Infra changes and co-ordinate with testing teams and app support teams.
•Excellent analytical and troubleshooting skills using the big picture understanding of core Infrastructure components and architecture
•Coordinating with the application team and change team to Fix the issues during infrastructure changes and provide support throughout the resolution
•Collaborate and present program status weekly and monthly cadence with Infrastructure leadership partners and executives
Required Knowledge
•Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning, test scenario build, test execution, defect/issue management and test health metrics and status reporting)
•Understanding of Patching, Upgrades and Deployment into Environments (Dev/Test/UAT/Prod).
•Concepts and Tools of Infrastructure Servers Virtualization(Citrix VDI), VPN ,Azure Cloud, MFA, Windows upgrade and Patching, O365 and Network LAN/WAN.
•ITIL Service Management Concepts and Tools HP,BMC Remedy, ServiceNow(Incident, Problem, Change, Release, CMDB...etc.)
•Familiarity of Agile Methodology Scrum/Kanban and project management tools like Azure and Jira
•Knowledge on Excel, PowerPoint, SharePoint, Service Now, Jira
Personal Qualifications & Skills
•Bachelor Degree in Information Technology or related field and equivalent experience.
•Related Certifications in areas of Computer Infrastructure, Testing
•Provide mentorship , build and maintaining relationships with Stakeholders.
•Ability to organize and prioritize work and tasks under pressure.
•Strong troubleshooting mindset and inquisitive mind sets
•Ability to handle conflict effectively.
•Able to communicate with all levels of management and peers within the organization, written and verbal.
•Flexible with the ability to and work under pressure
•Proactive, strong-minded, quick thinker and assertive.
•Project management and people delivery skills
Technical Skills:
•Basics of Networking WAN/VWAN and TCP/IP.
•Experience with VPN /Azure VPN and MFA.
•Hands on Experience Windows or Linux or MAC OS.
•Experience on Windows/Linux/Mac OS patching/updates, analyzing the impact and planning the deployment.
•Good understanding of Cloud technology/infrastructure.
•Experience with Kubernetes / Docker and Liquidware is a plus
•Analytical and effective problem-solving skills.
•End User Computing deployments to individual operating devices and messaging products: Windows, VPN, VDI, VMware, Exchange/Outlook, O365 and SharePoint
•ServiceNow, ITIL Process, Azure Dev Ops, Jira, Advanced Excel, PowerPoint, Data analytics to manage project delivery
•Interprets internal/external business challenges and recommends best practices to improve products, processes or services
•Communicates difficult concepts and negotiates with others to adopt a different point of view
About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:
Gender Equality Index Member, Bloomberg
Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine
We'd love to learn more about how your interests and experience could be a fit with one of America's best banks and most sustainable companies! Build your career with us and apply today.