YMCA of the Pikes Peak Region
Member Services Consultant - Association Wide (Finance)
Must be at least 21 years of age
High School diploma or equivalent
Previous experience in member management, sales, or recruitment
Ability to work well and effectively communicate with a diverse population in a wide variety of situations
Confidentiality and excellent organizational skills are required
Must be able to work minimum 20 hours per week
Must be able to demonstrate good verbal and written communications skills and effective conflict resolutions skills
Friendly disposition, knowledge and demonstration of excellent customer service practices
Proficiency in Microsoft Office
MEMBER SERVICE CONSULTANT RESPONSIBILITIES:
Accurately process new memberships and program registrations including cash transactions and maintenance of member records
Handling all questions, information requests, and complaints regarding membership
Ensure that daily care of members is first priority; assist with front desk operations when applicable including scanning membership cards, greeting members
Responsible for selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs
Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints
Meet and exceed membership satisfaction sales, and retention goals
Practice strong fiscal stewardship in the execution of financial and membership policies and procedures
Respond to emergency situations by adhering to the safety policies and procedures set for the Association
Model values of honesty, integrity and the ability to work well with a diverse population of members.
Able to manage multiple priorities
PART-TIME EMPLOYEE BENEFITS:
Free Family Membership
Program discounts:
50% off - Personal Training, Private Swim Lessons, Resident Camp
100% off - Before & After School Care; Day Camp; Swim Lessons; Sports, Enrichment and Ignite/Small Group training
Generous retirement benefits - 12% after eligibility is met
Employee Assistance Program
Paid Sick Time
CHILD ABUSE PREVENTION:
Support the YMCA of the Pikes Peak Region's commitment to child abuse prevention by:
Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
Reporting any suspicious behavior and violation of policy and procedures to your supervisor
Completing all child abuse prevention training as required
The YMCA has zero tolerance for abuse. We will report all suspected and/or allegations of abuse to the state and federal law.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
The YMCA of the Pikes Peak Region is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The YMCA of the Pikes Peak Region is a Drug and Alcohol Free work environment
Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.