Director of Rooms (Finance)

Job Description Summary

The Director of Rooms oversees the operations and management of the Rooms Division. This role is crucial for ensuring a positive guest experience and efficient day-to-day operations.

Job Description

Overall Operations Management:

• Oversee the daily operations of the rooms division, including front office, housekeeping, PBX and guest services.
• Ensure smooth communication and collaboration between different departments within the rooms division.

Guest Services:

• Implement and maintain high standards of guest service to meet or exceed customer expectations.
• Oversee the Bell/Door/Valet team
• Address guest concerns and resolve issues to ensure guest satisfaction.

Front Office Management:

• Supervise the front desk ang guest service operations, including check-in/check-out procedures, room assignments, and handling of guest inquiries.
• Implement and monitor procedures for guest registration, room key issuance, and payment processing.

Housekeeping Management:

• Oversee housekeeping operations to maintain cleanliness and order in guest rooms and public areas.
• Coordinate with the housekeeping department to ensure timely room turnovers and maintenance of high cleanliness standards.

Training and Staff Development:

• Recruit, train, and supervise the performance of department staff.
• Conduct regular training sessions to ensure staff members are well-versed in hotel policies, procedures, and customer service standards.

Budgeting and Financial Management:

• Develop and manage the rooms division budget, including revenue and expense forecasting.
• Implement cost control measures to achieve financial targets.

Technology Integration:

• Stay updated on industry trends and technology solutions relevant to the rooms division.
• Implement and utilize property management systems and other technologies to enhance efficiency.

Collaboration with Other Departments:

• Work closely with other hotel departments, such as food and beverage, sales, and maintenance, to ensure a seamless overall guest experience.

Quality Assurance:

• Monitor and maintain quality standards for guest accommodations and services.
• Conduct regular inspections to ensure adherence to brand standards and cleanliness.

The Director of Rooms plays a pivotal role in ensuring a positive and memorable experience for hotel guests while efficiently managing the rooms division's day-to-day operations.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job and is subject to change based on the needs of the business.

QUALIFICATIONS AND REQUIREMENTS:

• Previous managerial experience in the Rooms Division of an upscale hotel.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Experience with Microsoft Office and Opera systems preferred.
• Ability to travel including some overnight travel is required.
• Valid driver's license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 25 pounds.
• Frequently handling objects and equipment.

Additional Job Information/Anticipated

Pay Range

Pay range is $100,000 to $110,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.