Lead Field Service Technician (Finance)
As a Lead Industrial Maintenance Technician here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
Various Shifts Available - Day, Swing, and Night Shifts
Address: 8677 Logo Athletic Ct. Indianapolis, IN 46219
KEY RESPONSIBILITIES
- Assists other Technicians in the repair and maintenance of distribution center material handling equipment
- Takes the role of the Site Supervisor on days required
- Can assist in the development of specific technical and training documentation
- Analyzes and troubleshoots reoccurring issues and creates an action plan/RAIL to support the change
- Completes work orders, records, logs and other written or computer-based documents according to established procedures in a timely manner.
- Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g., multi-meter, laptop)
- Follow appropriate safety procedures and use Personal Protective Equipment (PPE) while maintaining equipment (Lock Out/Tag Out, Arc Flash, etc.) and ensure a safe work environment by eliminating potential equipment safety hazards.
- Operates material handling equipment, battery equipment, moving machinery, and other powered equipment
- Utilizes TCPiP as a troubleshooting/setup tool
- Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
- Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
- Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
- Provides information to the Customer Service Department and other members of management to enhance Customer Service success
PHYSICAL JOB REQUIREMENTS
- The ability to lift 25 pounds individually and 50 pounds as a two-person team,
- The ability to work above your head for extended period of time while standing, laying, or seated (e.g., 30mins). The ability to lift weights listed above your head.
- The ability to move safely in confined spaces which may require crawling on hands and knees.
- The ability to safely climb / descend / work on ladders and stairs frequently.
- 4+ years of relevant experience in Material Handling Equipment, including conveyors, sortation systems, and mechanical troubleshooting/maintenance/installation.
- Strong technical expertise in Industrial Automation technologies.
- Excellent problem-solving and troubleshooting abilities.
- Ability to clearly communicate technical concepts to both technical and non-technical audiences.
- Strong customer focus and relationship-building skills.
- High School Diploma or equivalent.
WE VALUE
- A degree from a vocational school or college in the Mechanical or Electrical field.
- Experience maintaining conveyor systems.
- Familiarity with Honeywell Intelligrated Conveyor Systems.
- Proficiency in Mechanical, Electrical, and Motor Controls troubleshooting.
- Strong mentorship and guidance skills.
- A continuous learning mindset and eagerness to stay updated on industry developments.
- Results-oriented with a drive to successfully complete projects.
BENEFITS OF WORKING FOR HONEYWELL
- Benefits - Medical, Vision, Dental, Mental Health
- Paid Vacation
- 401k Plan/Retirement Benefits (as per regional policy)
- Career Growth
- Professional Development
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click hereKey Responsibilities
- Lead and oversee the Field Service team, ensuring efficient and effective service delivery
- Provide technical guidance and support to field service technicians
- Assign and schedule field service technicians to meet customer demands and service level agreements
- Monitor and analyze field service performance metrics to identify areas for improvement
- Collaborate with crossfunctional teams to drive continuous improvement initiatives
- Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
- Ensure compliance with company policies, procedures, and regulatory requirements
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
