YMCA of Greater Des Moines
Front Desk Staff | John R. Grubb YMCA (Agriculture)
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Conduct tours responsive to the needs of prospective members; performs basic member and program transactions.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
Maintains lobby appearance and ensure safety measures are in place.
Perform additional duties as assigned by supervisor or designated staff person.
Demonstrate and support the objectives of the Association as embodied in the mission statement and values.