IT Support Technician (Maintenance)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.

Job Summary

Job summary:

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an IT Support Technician  located in Austin, TX.

Reporting to the hiring manager, the IT Support Technician  role involves…

What a typical day looks like:

• Performs the installation, repair, and preventative maintenance of personal computers and related systems
• Assists in determining suitable software to meet user requirements
• Manage required supplies for printers (not to include paper)
• Install software, patches, and updates on desktops, laptops, and personal devices 
• Keep accurate tracking of all assets supported by Deskside
• Maintains PC assets in both a physical and logical manner and maintains its accurate tracking 
• Provide 1st line technical support for end-users computers hardware and software, printers, and its network connectivity
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-users computers
• Assist Network Administrator/Analyst to troubleshoot end-users network-related issues
• Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops, and desktops
• Assists in maintaining and repairing network operating systems, the network cabling infrastructure, and other telecom related components
• Performs image builds for use on all desktops and laptops
• Works with IT support personnel to analyze and solve network-related problems reported by end-users or thru proactive monitoring tools and alerts
• Secures network systems by enforcing corporate policies and applying IT best practices standards
• Support IT Support personnel on desk side hardware moves, additions, and changes
• Maintains IDF/MDF and telecom closets organized and clean
• Performs other duties as assigned
   

The experience we're looking to add to our team:

• An associate's degree is preferred or equivalent experience and training.
• General knowledge of PC architecture (hardware and software)
• Exposure to Windows/MAC/Conference Rooms Audio and Video
• 4+ years of related experience in desktop support.
• Good knowledge of network technologies.
• Hands-on experience with common software and hardware.
• Experience working with desktop systems and peripherals.
• Troubleshooting.
• Good communication skills.
• Customer service.
• Outstanding diagnostic, problem-solving, and analytical skills.

What you'll receive for the great work you provide:

• Full range of medical benefits, dental, vision
• Life Insurance
• Matching 401K
• PTO
• Tuition Reimbursement
• Employee discounts at local retailers

• CY22

Job Category

IT

Relocation: Not eligible

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.