Vice President Learning and Development, Claim Center (Finance)

JOB DESCRIPTION

Chubb has an exciting opportunity to join North America Claims Learning and the Claim Center Senior Leadership team as the Vice President of Learning and Development, Claim Center. This role is responsible for the strategy, planning, and execution of employee learning and development programs across all North America Claim Center locations and claim disciplines (Auto/Property/Casualty/Contact Center, Operations). The Vice President of Learning and Development, Claim Center will lead a team of learning and development professionals, overseeing the process of learning and development from concept to implementation.

The individual in this role will build strong relationships across the Claim Center Senior Leadership team to gain clear insight into business priorities and ensure the timely delivery of employee development programs that impact business results. The Vice President of Learning and Development, Claim Center will lead and mentor a team of learning and development professionals, fostering a best-in-class approach to learning design and delivery, a culture of collaboration, and a dedication to the employee learning experience. The individual in this role will combine expertise in learning and development with a results-driven focus to deliver on programs that equip Claim Center employees with the skills and knowledge to excel in the workplace.

Major Duties/Responsibilities:

• Develop and execute a comprehensive learning strategy aligned with business objectives and key results to build Claim Center employee capabilities and drive business performance.
• Lead the design, development, delivery, and evaluation of new hire learning and development for the Claim Center and associated third parties in close partnership with the Claim Center Senior Leadership Team.
• Design and implement an intake and prioritization process for managing and delivering on all learning needs relative to new hire education, evolving business trends, and transformation initiatives.
• Lead and develop the Claim Center Enablement Team of learning and development professionals, including clear establishment of work priorities, oversight of best-in-class learning design, development, delivery, and continuous improvement of approaches in response to learner and leadership feedback.
• Regularly assess needs of Claim Center Learners to surface skill gaps and trends; partner with Claim Center Senior Leadership Team to develop plan to address and resolve.
• Create, maintain, and communicate a Claim Center training schedule to ensure a timely and informed approach to learning delivery.
• Ensure all training materials, plans and presentations are well prepared, organized, and reflect Claim Center approaches and standards.
• Proactively stay informed of quality audits and results; leverage data to inform learning and development plans and actions.
• Establish regular cadence of communication with HR Global Learning & Development as partner in delivery of new hire programs.
• Establish key performance indicators to measure the impact of learning initiatives on employee performance and business outcomes; regularly report progress to Claim Center Senior Leadership Team.
• Be a point of contact and resource for business partners during periods of change and transition.
• Oversee learning and development budget, ensuring efficient allocation of resources and maximizing return on investment.
• As member of Claim Center Senior Leadership Team, model Claim Center Service Culture attributes and actions.
• Maintain awareness of industry trends, best practices, and emerging technologies in learning and development to continuously enhance training offerings.

Requirements:

• Proven learning leadership experience across all aspects of the craft (needs analysis, design, development, delivery, measurement) in the property and casualty industry.
• Strong leadership skills to include the ability to attract, develop, and lead a diverse, cross-functional, and inter-disciplinary team.
• Ability to build and maintain strong relationships across all levels of an organization.
• Excellent project management, analytical, communication and collaboration skills.
• Proven record of accomplishment in coaching and developing employees to higher performance levels.
• Experience in leading teams to design technical course content.
• Outstanding communication skills (written, in-person, virtual).
• Excellent organizational and time management abilities.

QUALIFICATIONS

• 5+

  ABOUT US

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.