Ascend Learning, Inc.
Customer Support Representative (Information Technology)
Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
Reporting to the Client Relations Director , we are searching for a Customer Support Representative in our ClickSafety business unit http://www.clicksafety.com/. The Customer Support Representative will have responsibility for supporting the ClickSafety e-learning client base as a member of our Customer Support Team.
ClickSafety is a leading online safety management application designed for safety professionals. We provide web based learning and documentation solutions that help organizations execute training objectives online. Over the past thirteen years, our e-Learning solutions have been deployed to over 10,000 organizations worldwide. Our success is based on our employees, who share a common commitment to innovation and creativity and work together in a dynamic, rewarding environment. This position is located at our Burlington, MA office.
Responsibilities:
This role will serve as the primary contact between ClickSafety and its customers for training, IT troubleshooting, processing orders timely and accurately, confirmation of pricing, fielding and managing unique customized requests and generation of all associated company reports for management and billing. Primary responsibilities include working as a specialist to facilitate solutions and communications with sales and other departments.
The ideal candidate will have excellent verbal and written communication skills, a positive attitude, along with the ability to troubleshoot, diagnose and resolve customer issues in a technology based environment. Also, candidate will need flexibility with hours as position may include after hours and weekend support.
Required Candidate Experience & Qualifications:
Candidates should be aware that Ascend Learning currently maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be fully vaccinated by their start date. Ascend Learning is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law. Exceptions to the vaccine requirement may apply for employees living or working in Montana.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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Technology