Service Booker (Administrative)
Service Booker
Compensation: $20.00 per hour
Schedule: Monday-Thursday 7 am-6 pm & Wednesday-Saturday 7 am-6 pm rotating schedule
Summary:
An Automotive Booker ensures that the flagging, coding, and invoicing of the service invoices are done correctly to ensure that the process outlined by the manufacturer and dealership is being followed.
Responsibilities:
- Invoice service repair orders
- Input the correct repair order descriptions when invoicing repair orders
- Input technician flat rate times
- Input labor for repairs and maintenance, following the designated labor grid
- Ensure a hard copy of the repair order is filled out, as per the manufacturer's guidelines
- Verify hard copy of repair order has a technician time stamp and completed C.C.R. (Concern, Cause, Remedy)
- Communicate with service advisors regarding the completion of invoicing of the repair order
- Involve the service manager or the assistant service manager in cases where the documentation is not correct on the hard copy of the repair order
- Apply discounts to the repair order only when the correct coupon is documented on the repair order
- Only the service manager can authorize discounts when coupons are not supplied
- Adhere to and comply with the dealership's code of ethics
- Perform other duties as assigned by management
- Regular attendance is essential
- Work in a cooperative, positive & professional manner with all personnel in the company
- Treat members of the public and guests in a courteous and non-discriminatory manner
- Maintain a professional demeanor while at work
- Employee will be trained by their supervisor on the safe handling/use of these substances
- Employee will follow all safety directives at all times
- Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching
Qualifications:
- A high school diploma or GED equivalent is required
- Valid driver's license and acceptable driving record
- Strong cash register, clerical, and basic computer skills are a must
- Positive attitude
- Strong work ethic and reliability
- Must be detail-oriented with a keen ability to read and understand written and verbal directions
- Professional appearance and demeanor
- Excellent customer service skills and a passion for working with people are essential
Benefits:
- Medical
- Dental
- Vision
- Vacation
- Paid Holidays
- PTO/WPSL
- FSA/DCA
- 401(k) Participation
- Disability insurance
- Life insurance
- Accident insurance
- Identity protection insurance
