Customer Service Representative (Finance)
JOB DESCRIPTION
The PRS CLUE Coordinator is responsible for reviewing CLUE reports and providing loss information for underwriting to evaluate the risk of new and existing business. By researching, evaluating, and determining losses applicable to the policy, the CLUE Team minimizes Chubb's exposure to potential claims. The work functions performed by the CLUE Team require the use of:
- Masterpiece (MPRT) processing system and its related IMS systems
- Other Personal Risk Systems - PLS, ABIZ, @Work, and OARS
- Consumer Report Inquiry
- Manual CLUE Reports ordered via LexisNexis
- AppWorks for Legal Notices
- Policy transaction processing and updating underwriting notes
- Providing manual CLUE Home, CLUE Auto, and MVR Reports
- Meet all established productivity, service, and accuracy goals; electronically and accurately maintain all productivity and time availability entries
- Recognize trends and make recommendations; assist with creating/amending workflow and service metrics
- Develop positive relationships with Operations staff, agents, underwriting and Personal Risk business partners
- Additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
