Mobile/Field Service Technician (Maintenance)
Essential Duties & Responsibilities:
- Communicate with customers in advance of field call to confirm scope of work and specific service requirements
- Inspect and troubleshoot equipment failures and perform hydraulic, electrical and mechanical repairs on various types of equipment
- Conduct routine preventative maintenance on various types of equipment
- Communicate effectively with the branch Service Writer and Parts team to ensure optimal responsiveness to the customer
- Communicate with Location/Service Manager regarding job progress and job status changes
- Provide updates to customers on the status of repairs
- Update work order system for all service calls completed in alignment with required service processes
- Manage mobile service repair truck inventory and ensure all required items are in place for health and safety compliance
- Complete training assignments to enhance mechanical or product knowledge as requested by Manager
- Recommend any additional service or parts needed to customer
- Complete additional tasks as assigned such as working in the branch shop from time to time
Work Environment
- Roadside service work and customer site
- Occasional Warehouse/Shop environment
- Frequent exposure to the elements, noise, dust and dirt
Essential Skills and Requirements
- Education from an accredited technical school in diesel engine/hydraulics/heavy equipment repair preferred but not required
- Valid CDL driver's license (or ability to obtain a CDL) and a clean driver's abstract
- Forklift or overhead crane certificates would be an asset
- 3+ years' experience in a Field Service Technician or a related role
- Chassis experience considered an asset
- Experienced with hydraulic and/or electrical work
- Experience setting up and operating complex machinery
- Exposure to Vacuum Truck equipment considered an asset
- Commitment to customer satisfaction and building strong customer relationships
- Self-motivated - ability to plan and execute work without on-site supervision
- Independent problem-solver
- Resourceful and knowledgeable in a variety of technical areas (hydraulics, schematics, electrical)
- Well organized and manages time efficiently to meet customer expectations
- Willing to assist others when required
- Ability to work in a safe manner in alignment with company policies and safe work procedures
Essential Attributes of Positions
- Travel expectations: 80% - 90%
- Eligible for commission on acquired parts and service sales
- Frequently required to lift and move moderately heavy objects up to 50 lbs.
- Frequently required to sit for long periods
- Frequently standing and walking
- Physically fit and able to work with heavy equipment
- Frequently required to multitask two to three tasks
- Frequently required to work using close visual attention
- Ongoing requirement to ensure a hazard free environment
- Required to wear Personal Protective Equipment (when necessary) and follow safety guidelines
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
