CUSTOMER ACCOUNT SPECIALIST (Administrative)

· Build and maintain favorable relationships with and represent Company products and services to assigned customers.

· Work toward ensuring customer satisfaction, developing new business and expanding current product lines.

· Participate in Business Development and Quote Administration activities; assist with facilitating positive customer onboarding experiences.

· Support new product introductions (NPI) or product change requests as directed.

· Track and report on customer inquiries and concerns from initial contact through resolution; maintain open communication lines with internal partners and customers, ensure prompt attention and follow- up, escalate issues and request assistance as needed.

· Assist with identifying, tracking and reporting, patterns of concern with product quality, packaging, delivery, parts, invoicing, or other Company operational or service components; actively and constructively contribute to continuous improvement efforts.

· Enter and/or ensure timely and accurate data entry into Company systems and assist with Customer Account Representative training and development.

· Assist with resolving escalated customer concerns; lead and/or conduct investigation and mutually acceptable resolution of shipping and delivery, quality, invoice, payment, and other issues.

· Participate in managing P&L aspects for assigned customers, including revenue/sales, costing and pricing activities for margin and efficiency.

· Drive and facilitate the use of Company software tools for quoting, forecasting, customer interactions, and customer complaints or corrective actions; communicate as appropriate to Company personnel.

· Contribute to delivering monthly/quarterly updates on performance metrics and delivery of Company value to customers as outlined in Nortech's customer strategic planning and/or agreements.

· Participate in customer planning, contract proposals and negotiation, and onboarding activities as requested.

· Demonstrate and support Nortech's Mission, Core Values, policies and procedures at all times.

· May perform other duties and responsibilities as assigned.

 

The pay range for this role is $62,000 to $70,000 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, and other candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations - Customer Accounts