ERP Business Relationship Manager (Biotech)
Essential Duties and Responsibilities:
- Take ownership and leadership of the relationships between ERP Service Providers, Project Teams, business units and other vendors, by identifying and then managing all risks and issues. Maintain open lines of communication with all parties.
- Consult with business units and review IT usage, services, technology, and department specific projects in order to identify, forecast and deliver on IT needs.
- Coordinate the use and delivery of IT services.
- Providing applications development and enhancement functions including analysis, design, coding, testing and object transports applying SAP VC Module programming language.
- Leading projects in SAP supply chain area, to implement new and enhance existing functionalities including articulating requirements and translating them into effective solutions.
- Manage the development of the business case packet, and the resulting projects or enhancement candidates.
- Working with the IT Helpdesk, Corporate IT and 3rd Party Support for the day-to-day support and enhancement projects in SAP.
- Configuring Multi-level KMAT materials configuration and testing; Super-BOM as well as Super-Routing configuration and testing; writing dependencies using VC module; integrating the VC module with the SD and CO modules within SAP.
- Analyze and report operational and financial performances of vendors, products and services.
- Prepare and submit operational budget and cost estimates for proposed projects to senior management.
- Provide research and direction in utilizing an established project management methodology. Present alternative strategies, new products and service offerings to reduce negative impacts to projects.
- Serve as liaison with the IT Service Providers, Project Teams and all other departments and management to identify, forecast and address new IT needs.
- Gather, document, and prioritize business requirements, assess options, risks, and costs, assist in the identification, evaluation, and design of technical and non-technical solutions, and develop and execute test plans.
Scope of intervention:
- North America ERPs including SAP, Movex, AIMS and their ecosystem
- ERP Production Support and Projects
Language Ability:
- Expert ability to communicate in English in a professional manner;
Education and Experience:
- Bachelors degree in Information Technology, Computer Science, Business Administration, Project Management or related field of study;
- 10+ years' experience in Information Technology including project management and business analysis;
- 5-7 years of management experience;
- 5 years of IT Account Management experiences or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Required Skills and Knowledge:
- Comprehensive knowledge of IT infrastructure, applications, telecommunications or other assigned area of expertise
- Extensive knowledge of portfolio management and performance monitoring practices and methodologies
- Extensive knowledge of business finance principles
- Extensive knowledge of IT organizational practices
- Ability to build, maintain and extend relationships across the organization
- Ability to manage and direct activities of others in a multi-project environment
- Ability to perform business and process analysis
Computer Skills:
- Strong computer skills in Microsoft Office applications, including Microsoft Project.
- Extensive experience with web-based productivity tools, document sharing, and task tracking, such as SharePoint and Jira.
- Experience with ERP systems such as SAP.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Adaptability/ Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
- Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
- Decision Making/ Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.
- Managing for Results - Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
- Managing Performance - Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.
- Negotiation Skills - Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome.
- Organizational Savvy - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.
- Strategic Thinking/ Management - Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
