LAWRENCE COMPANIES, INC.
Service Writer (Finance)
Establish positive working relationships with both internal and external customers.
Provide administrative assistance to CASE team.
Maintain invoices and stock numbers.
Reporting Structure
The Service Writer will report directly to the Branch Manager. This person is also expected to interface with other management, including the leaders of the different business divisions.
Essential Functions & Major Accountabilities
Responsible for creating and updating work orders.
Create and input stock numbers for all locations.
Check and apply warranty payments to accounts, Product Improvement Programs (PIP's).
Keep record of, distribute, and modify PIP list.
OEM Warranty administrative responsibilities.
Post checks and deposits on accounts.
Track and bill fuel usage.
Responsible for tracking service intervals for company vehicles.
Responsible for tracking and billing equipment rentals.
Promptly and accurately processes paperwork related to equipment sales.
Demonstrate a high level of customer service in all client interactions.
Address customer inquiries via phone and in person, always maintain a polite and professional demeanor.
Requirements - Knowledge, Skills & Accountabilities
Must be an analytical minded individual with attention to detail.
Ability to multitask, support projects, and meet deadlines while keeping a solution focused mindset.
Must demonstrate a sense of urgency and ownership to drive projects to completion.
Must be a positive minded individual with problem solving ability.
Self-motivated individual, with the ability to work independently.
Excellent professional communication and demeanor required.
Education/Experience Requirements
High school diploma or equivalent.
Previous experience in customer service.
Highly organized with strong attention to detail and follow through skills.
Ability to operate effectively in a dynamic, fast-paced, and results-oriented environment, and be flexible/adaptable to change.
Excellent computer skills essential for success in this role. Must have advanced knowledge and experience using Microsoft Office products.
Benefits
Employee Owned Business offering Stock Ownership
Competitive salary
Medical, dental, life, and disability insurance
401k retirement savings plan
Vacation and Holiday Pay available
Lawrence Companies is an Equal Opportunity Employer.
If you need an accommodation to complete a job application with Lawrence Companies, please contact us at: 540-966-4000 or hr@lawrencecompanies.com.