Account Manager (Administrative)

About KEI

Since 1926, KEI has been enhancing the beauty and functionality of Wisconsins outdoor spaces. Headquartered in Oak Creek, we deliver full-service landscape management across the regionfrom streetscapes in Milwaukee to sports fields, corporate campuses, HOAs, healthcare, and educational institutions.

At KEI, our mission is simple: to provide clients with innovative, sustainable, and high-quality solutions backed by a team of passionate landscape professionals.

Position Overview
KEI is seeking a client-focused Account Manager to oversee commercial landscape maintenance accounts and ensure exceptional service delivery. Reporting to the Branch Manager, the Account Manager is responsible for building long-term client relationships, managing service contracts, coordinating with operations teams, and identifying opportunities to enhance client properties through KEIs full suite of services.

This role requires a blend of strong customer service, operational oversight, and horticultural knowledge to ensure KEI consistently delivers on its promise of excellence.

Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.

Build trust and credibility through regular site visits, proactive communication, and responsive problem-solving.

Conduct property walks with clients to identify opportunities for enhancements and improvements.

Contract & Service Oversight

Manage the delivery of contracted landscape maintenance services, including turf care, irrigation, seasonal color, pruning, snow/ice management, and other related services.

Monitor quality standards and ensure crews are aligned with KEIs service expectations.

Coordinate with operations teams to schedule services, address client requests, and resolve issues promptly.

Enhancement & Growth

Identify and propose enhancement opportunities to improve client properties and expand KEIs scope of work.

Prepare and present proposals, working with estimating and operations teams to ensure accuracy and profitability.

Collaborate with the Business Developer to pursue additional work within assigned accounts.

Financial & Administrative Management

Monitor account budgets, profitability, and billing accuracy.

Ensure timely contract renewals and assist with client retention strategies.

Track client satisfaction through surveys and feedback, taking proactive steps to maintain long-term relationships.