We are seeking a dynamic, solutions-oriented Site Manager responsible for overseeing the daily operations of a small team in a fast-paced, high-level Boston law firm. Working manager and staff provide elevated concierge-style hospitality support, catered event support, and general office services. General office services include printing, mail distribution, and reception relief. The Site Manager is responsible for smooth, efficient, and professional support of all client meetings and events, and hospitality tasks. Will also be responsible for the supervision of all employees at the site, including recruiting, training, scheduling, payrolling, counseling, and development of their professional skills. This individual must bring a confident, collaborative leadership style and the ability to earn trust and respect from both their team and the client. The ideal candidate is someone who thrives under pressure, communicates with clarity and professionalism, and brings a proactive, “ownership” mentality to their work. Success in this role requires the ability to navigate high expectations and shifting priorities with grace, while maintaining strong service standards and a positive, composed presence.

Essential Job Responsibilities

Lead and manage a team providing high-quality office and hospitality services
Build positive relationships with client stakeholders, earning confidence through responsiveness, insight, and professionalism
Anticipate client needs and offer thoughtful, well-communicated solutions that align with their goals
Foster a culture of accountability, respect, and high performance among staff
Implement operational improvements and resolve challenges quickly and diplomatically
Serve as the go-to on-site leader, balancing assertiveness with tact
Serves as the principal liaison between EPIQ, the client's administration, and the site employees.
Hires, trains, manages, and evaluates all personnel assigned to the site.
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring excessive overtime.
Recruits and interviews potential EPIQ candidates for available positions at the site.
Compiles, collects, and reports all data necessary to provide the client with monthly management reports.
Displays high ethical standards, integrity, work ethic, and loyalty.
Provides excellent client elevated concierge-style hospitality support to all end-users at the site.

Job Requirements

Bachelor's Degree preferred or equivalent years of directly relevant work experience.
A minimum of 5 years of client service-oriented experience in the hospitality field or setting.
Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire hospitality teams to deliver consistently high-quality guest service while operating independently.
Ability to function with a high level of patience, tact, and diplomacy in handling any complaint and/or situation.
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Working knowledge of Microsoft products including but not limited to Outlook, PowerPoint, Word, and Excel.
Understanding of Event Management Systems (EMS) and Property Management System (PMS) programs.
Able to speak clearly so listeners understand; identify and understand the speech of another person.
Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
Strong initiative required; ability to work independently with minimal direct supervision.
Flexibility to adjust work schedule to manage client events as needed, including some evenings and/or weekends.
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 62,764 to 86,531 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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