Client Services Project Director (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Project Director, Client Services will serve as the Service Delivery point of contact on project work. The project lead will: 1) exemplify a positive and professional “Client Experience” and engage the “love the customer” philosophy, 2) successfully manage assigned client account relationships and/or large complex matters, and 3) work within the Client Services team framework to engage Project Managers, Senior Project Managers and CSDs as appropriate. The successful candidate must have the project leadership and professional background in the electronic discovery industry. Above all, the project lead has a strong track record of service delivery and service orientation.

Primary Responsibilities

 Owns projects that require senior level knowledge, assistance and direction.

 Defines a project staffing plan that will encompass project requirements and milestones.

 Demonstrates the subject matter expertise on Client ECA, custom review tools including but not limited to Epiq Analytics, Relativity Analytics, Intelligent Voice, Nexidia and other applications or services as necessary and available.

 Coordinates activities of Project Managers and Senior Project Managers in the delivery of services in accordance with EPIQ's best practices and client account and project expectations.

 Serves as the primary liaison with key client representatives and owns the service delivery for assigned client projects.

 Works with the Business Development Managers to ensure all assigned client accounts have an account plan for which the Client Services aspect has been completed

Secondary Responsibilities

 Ensures that new team members are appropriately instructed on project requirements.

 Works with clients to establish best practices which meet client needs and address any prioritization issues that may arise on projects.

 Manages and reports to clients on budget and financial status.

 Ensures that client and project requirements are being met by meeting on a regular basis with assigned Project Managers and Senior Project Managers.

 Instills confidence in the client and serves as the public face of Epiq's high-quality service delivery offering.

 Consistently delivers proactive communication with clients and serves as initial point of escalation when necessary.

 Manages the seamless onboarding of new clients and projects upon completion of the sales process.

Competencies Client Focus – Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.

Judgment and Critical Thinking– Identifies and understands problems or issues through analysis of multiple data sources to draw effective conclusions; chooses effective course of action consistent with available information; considers the broad business impact of decisions, not just the impact to oneself or the team.

Consultative Approach – Shares expertise to support decision making and strategic planning; provides useful information that supports the decision making process; takes an active role in influencing key stakeholders involved in critical decisions; acts as a trusted and respected advisor by providing accurate, valid information and insights.

Project Management – Serve as a leader and primary source of expertise and knowledge pertaining to technology and processes; shares the expertise internally to ensure successful project management of projects.

Required Qualifications & Characteristics

 A deep understanding of eDiscovery and the litigation support industry which is typically a result of at least five to seven (5 - 7) years in relevant positions with law firms, corporate legal departments or eDiscovery service providers.

 Proven leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities.

 Demonstrated success in the management of multiple simultaneous projects.  Oral and written communication skills which provide a strong and confident executive presence.

 Excellent client relationship skills which include the able to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.

 A solid understanding of database design and management, data processing activities and legal document review requirements.

 Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; direct multiple project teams serving numerous clients while ensuring the completion of all work; oversee development of project plans; balance overall client requirements; and review financial and billing information in a timely manner to ensure deadlines are consistently met

Background in candidates selected for this opportunity:

 A Bachelor's (BA) degree. A Juris Doctorate (JD) degree, Masters of Business Administration (MBA) or similar advanced degress a plus;

 A minimum of seven (7) years consulting, litigation support, attorney or paralegal experience in a law firm, corporate legal departments or eDiscovery service provider.

Characteristics of a successful leader at Epiq Systems includes the following:  An inspirational and personalized leadership style;

 A polished and sophisticated presence which is effective at in-person client meetings;

 Structured and precise with a results-oriented approach to business;

 Personal buy-in to Epiq's cultural values with a passion for associates, customers, and products;  Known to be approachable;

 Acknowledges and gives credit and thanks to others;

 Demonstrates full commitment and offers tactical strength through regular oversight;

 Strategic strength through consistent execution, speed, decisiveness, and risk taking;

 Focused, sophisticated presence;

 Consensus builder, collaborative, flexible thinking and agile; and

 Brevity, informal, and to-the-point.

#LI-TP1 #remote

The Compensation range for this role is 150,000.00 to 175,000.00 USD annually and may be eligible for an annual bonus. 

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.