Supervisor, Provider Sys Qual (Finance)

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Reporting to the Provider Services Systems & QA Manager, this position is responsible for oversight of the data management, credentialing, customer relationship management (CRM), quality, training and documentation processes that support the operations of the Provider Services department. This position has oversight of the following core operations systems - Provider data management, credentialing and customer relationship management. The supervisor provides subject matter expertise for data integration between Provider Services systems and other internal departmental operational systems such as referral management, claims, provider directory and data warehouse. The supervisor ensures data accuracy within provider databases and the Provider Services call center. The supervisor assists in projects from start to finish; coordinates the integration of office operations and on-line systems.

Education & Experience

Required:
• Bachelor's degree with 2 years of provider operations experience or equivalent work experience

• Supervisory or leadership experience

• Provider database management experience

• Training and process improvement experience

• Excellent written and verbal communications skills

Preferred:
• Knowledge of government programs administered by TriWest • Experience with provider contract management systems with greater preference for Salesforce

Key Responsibilities

• Oversees the Salesforce provider management system, approval process, contract template changes, version control, and overall administration of system security within Provider Services. • Initiates and assists in the managing of the change order process for Provider Services and coordinates with network subcontractors ensuring adherence to implementation schedules. • Ensures compliance with requirements for all contracts held by TriWest. • Compliance reporting which includes URAC reporting for the department. • Reports on service levels within Provider Services through the creation of performance dashboards that illustrate performance to plan using established department service metrics. • Creates and supervises quality assurance and training programs to improve operational performance. • Assists in developing ongoing metrics and monitoring processes to assess effectiveness and efficiency for continuous improvement. • Identifies staff development needs and recommends training plans. • Assists in plans and designs performance systems supported by benchmarking, cost analysis, business cases, and other criteria. • Participates in the implementation of systems designed to measure process and performance.

• Contributes to program governance, project reviews, cross-functional communications and training. Contributes to quality projects. • Assists in evaluating case reviews to identify and address quality and service improvement opportunities. • Partners cross-functionally to promote high-quality service levels throughout TriWest. • Develops and supervises effective training to drive continual quality improvement to cultivate a high performance workforce. • Supervises daily operational resources, tracking results against requirements. • Supervises department staff, assigning and monitoring workflow, manages performance and provides guidance. • Delivers on-the job training and coaching. • Participates in special projects and meetings. • Performs other duties as assigned. • Attends meetings or functions outside of normal business hours. • Regular and reliable attendance is required.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Technical Skills: Microsoft Office; Contract management database; Provider data management.

Working Conditions

Working Conditions:
o Availability to cover any work shift
o Works within a standard office environment, with moderate travel
o Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $61,000 to $78,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage s candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.