Factory Acceptance/Field Service Technician (Finance)
Primary Objective: Provides technical support by installing and servicing machines at customers sites while meeting or exceeding standards for quality, productivity and safety. Position requires 50% - 75% travel; limited weekends. Key Job Duties: Provide start up and Factory Acceptance leadership and assistance with new machines. Installs, services and troubleshoots equipment at customer sites, resolving mechanical, electrical and programming issues; also provides in-house technical support. Documents technical and customer information to facilitate and maintain effective business relationships. Identifies product/service sales opportunities at customer sites that will enhance customers packaging processes. Create and assemble manuals and troubleshooting documentation for new machines. Provides hands on training for customers employees. Learns new components and design principles as they are introduced. Assembles and disassembles equipment, performs retrofits, programs and codes work for PC and PLC machine controls. Recognizes when parts are out of spec and inspects them to determine the problem. Works with mechanical design teams, electrical control personnel and customers to ensure that machines meet all requirements. Provides expertise in the installation of pneumatic, vacuum and lubrication plumbing. Designs, fabricates and installs mechanical finish parts (i.e. gun mounts, flap rails, idlers).