Position Title: Principal Sales Architect

Company Summary

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

As a Principal Sales Architect at Crown Castle, you will play a crucial role in supporting our sales team to drive revenue growth and provide innovative Managed Solutions network designs to our clients. This position is ideal for individuals who are technically adept, customer-focused, and eager to contribute to the success of one of the industry's leading providers of shared communications infrastructure. In this role you will support Managed Services Solutions Architecture as part of the pre-sales process, providing technical expertise, cost estimates and engaging cross-functional teammates for design support.

WHAT YOU WILL NEED TO SUCCEED

• Act as the technical lead in customer meetings to determine technical requirements, provide technical insights, and answer technical questions to build trust and rapport.
•  Serve as a subject-matter expert on one or more technologies within managed services
• SD-WAN: Deep knowledge of networking concepts, routing protocols, WAN optimization, and virtualization.
• SASE: Familiarity with security protocols, IP filtering, zero-trust architecture, firewall rules, and identity management.
• DDoS: Complete understanding of DDoS solutions, competitive advantages, and positioning.
• Cloud: Extensive knowledge of cloud-native architecture, multi-cloud designs, cloud router, edge cloud strategies, and CSP specific limitations/restrictions.
• Cyber Defense: Familiarity with SOCaaS, EDR, XDR, MDR, Cyber Risk Intelligence, Penetration Testing.
• Conduct formal and informal technical training sessions for Sales Engineering and Sales teammates
• Work cross-functionally with Network Engineering, Network Architecture and Product teams to develop and validate Managed Solutions designs in accordance with Crown Castle capabilities.
• Design viable data network solutions for customer applications with alternatives based on customer-specific technical and financial parameters (May include preparation of network topologies, network drawings, and technical specifications, and assisting Sales with pricing)
• Review and validate Managed Solutions service orders before being submitted for implementation. Participates in service order kickoff meetings to ensure smooth service implementation.
• Prepare Project Delivery teams to execute on sold orders, and provide technical support as required with Project Delivery, Provisioning and the NOC on issues affecting the customers service delivery and overall experience with Crown Castle
• Collaborate with project management through the implementation process as required by coordinating the technical aspects of infrastructure implementation and ensuring a smooth transition from sales to implementation teams.
• Continuous learning: Actively participate in training and development opportunities to expand technical knowledge and stay current with industry best practices. Learning expectations include but are not limited to industry certifications, peer-to-peer training both remote and in-person, and eLearning.
• Act as liaison to Product Management team as both a technology expert and as the voice of the customer.
• Performs other support duties, as assigned.

Education and Experience 

• Bachelor's Degree in Arts/Science (BA/BS) in Cybersecurity Information Technolgy or other relevant Engineering degrees 
• 10+ years of experience in technical pre-sales or network engineering roles, such as Sales Engineer or Solutions Architecture or Network Engineer. 

Licenses and Certifications

• Professional-level technical certification relevant to area of expertise, such as: CompTIA Security+, CCNP, CCIE, JNCIP, JNCIE, CISSP, CISM, Versa Certified SD-WAN Specialist.

Work Experience 

• Must have proven experience in customer-facing technical sales. 
• Must have experience with LAN/WAN configuration and/or implementation.
• Experience and expert knowledge of the OSI model and technologies at each layer, especially L2-L3.
• Must have experience designing & selling cyber security or SDWAN solutions.
• Experience with computer software programs such as Microsoft Office including Excel & Visio.
• Experience in the telecommunications industry is preferred.

Where You Will Work
Remote: This is a remote role with the expectation of on-site/in-person collaboration with teammates and stakeholders for moments that matter and may require some travel as needed. Sales must be located in a commutable distance to and may also require up to <50%> travel regionally or nationally as needed

COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $144600 - $198800 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.