Customer Support Specialist (Administrative)
Join SHP if you want to make a positive difference for healthcare providers and their patients!
At Strategic Healthcare Programs (SHP), we take pride in our ability to positively impact healthcare providers and the patients they care for. Founded in 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance and patient satisfaction through our best in class SaaS technology.
SHP, located in Santa Barbara, CA is the leading performance improvement software built for the modern post-acute care provider, hospital, physician group and ACO. Our automated, real-time data analytics and benchmarking reports provide actionable performance metrics that drive daily decisions.
We values innovation, intelligence, integrity, passion, tenacity, and a sense of humor. If you want to make a contribution that gets noticed and is appreciated, if you have a positive and energetic attitude, and if you feel like SHP is a good fit for you, please get in touch today. We are currently looking for a talented team player to join SHP as a Customer Support Specialist.
The Customer Support Specialist works in a team environment proactively ensuring high quality client support while complying with SHP practices, HIPAA and other mandatory security and privacy regulations.
Core Responsibilities and Functions:
Required Experience and Skills:
Benefits
We value work/life balance. We offer competitive salaries, a 401(k) plan with a company match, an employee stock purchase plan. We offer vacation, sick, 14 paid holidays, plus comprehensive health benefits.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Support