Technician I - Service Ops (Finance)

We anticipate the application window for this opening will close on - 27 May 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
You will be a key member of Global Robotics Service & Support (GRSS) organization providing service operations support to the program. Impact patient outcomes. Come for a job, stay for a career.

Surgical Robotics

Surgical Robotics employees believe that every patient around the world deserves access to quality and improved outcomes. Driven by our Mission, we believe that surgical robotics can add value to the healthcare ecosystem, lessen variability, and help more people around the world get better, faster.

We're making that exciting future possible - and disrupting one of the biggest and fastest growing markets in healthcare - with a game-changing portfolio of robotic and data & analytics technologies, services, and solutions.

A Day in the Life

As the Technician I, Service Operations, you will be a key contributor to the success of the Global Robotics Service and Support, Service Operations team. You will be responsible for lab organization, tidiness, and product movements. You will also support product technical troubleshooting, technical escalations, pre-delivery inspection, and system performance inspections with the Robotic Assisted Surgery (RAS) global service operations and regional service teams.

You will assist in the movement of systems or components in the plant and lab areas to facilitate the work the team is doing.

Location: North Haven, CT

Ability to travel: 0 to 10% (Domestic and International)

You will:

Responsibilities may include the following and other duties may be assigned.

Performs a variety of duties in the electronic, mechanical, electromechanical, and/or optical areas.

Supports testing, troubleshooting, and maintains equipment, components, devices, and systems.

Works from schematics, engineering drawings and written or verbal instructions.

Operates related equipment; conducts tests and reports data in prescribed format.

Performs calibration and alignment checks; adjusts, modifies, and completes part replacements as directed.

Performs inventory movements and management of new and returned products.

Performs product wipe down following documented procedures.

Must Have: Minimum Qualifications

- Minimum of 0-2 years of relevant experience and may require vocational or technical education or certification in addition to prior work experience

Nice to Have:

Surgical robotic system experience

Field or depot service experience

SAP Service Module experience

Demonstrated use of Microsoft Tools (Excel, PowerPoint, Access)

Experience working in a matrix environment

Engineering experience or classwork

Responsibilities may include the following and other duties may be assigned.

• Performs a variety of duties in the electronic, mechanical, electromechanical, and/or optical areas.
• Constructs, troubleshoots, calibrates, adjusts, tests, diagnoses, and maintains equipment, components, devices, or systems.
• Works from schematics, engineering drawings and written or verbal instructions.
• Operates related equipment; conducts tests and reports data in prescribed format.
• Performs calibration and alignment checks; makes adjustments, modifications, and replacements as directed; prepares prescribed compounds and solutions.

TECHNICIAN SUPPORT CAREER STREAM: Provides technical support in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations. For higher levels, may suggest and/or make improvements to optimize work processes.

DIFFERENTIATING FACTORS

Autonomy: Entry-level position typically requiring little to no prior experience in technical aspects of a job.
Work is clearly defined, routine or follows standard procedures and is closely supervised.
Performs basic tests and records data.

Organizational Impact: Performs basic technical activities and records data.
Delivers job responsibilities following a defined standard output or set of procedures.

Innovation and Complexity: Responsible for checking data and technical information when minor changes may be required based on review.
Technical problems faced are routine and solutions clearly prescribed.

Communication and Influence: Communicates with contacts typically within immediate job area.
Obtains and provides technical information requiring little explanation or interpretation.

Leadership and Talent Management: N/A - Jobs at this level are focused on self-development.

Required Knowledge and Experience: 0 years of experience required.

Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$44,000.00 - $66,000.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.