Program Assistant - Norcross Outpatient Center - Norcross, GA (Project Management)

View Point Health
Job Title: Program Assistant Job Code: GSS081/Administrative Assistant 2Shift: First Full-Time (40 hours per week on average)Job Hours: 8:00AM - 5:00PM Monday - FridayBase Location: Norcross, GADivision/Department/Program: Norcross Outpatient Center

View Point Health proudly provides outpatient treatment to children, adolescents and adults. At the outpatient centers, we promote overall health and quality of life for individuals, youth and families through evidenced-based therapies and medication management to reduce the impact of mental illness, behavior challenges, and substance use.

The Program Assistant is the administrative liaison for a multi-faceted program under supervision of a program director and serves as primary contact and resource to program staff, clients, and visitors for administrative information and technical assistance. Responds to questions, requests, or needs based on specific knowledge of the program and its operations.

The Program Assistant is responsible for overseeing patient flow and ensuring the centers administrative needs are being met. Resolves routine administrative problems independently and registers new clients during open access in a timely manner, check-in and check-out clients for their appointments, schedules hospital discharge appointments, and answer telephone calls in a professional and courteous manner. Verifies authorization, treatment plans, connects orders for service, consent, and eligibility for future appointments.

This position will maintain databases, logs, and other records of routine information. Responds to requests for information and maintains an organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information.

Under general supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.

Duties & Responsibilities:
Answers and screens telephone calls in a professional and courteous manner. Determines callers needs, provides clear and correct information to the caller about routine processes and refers other calls to the appropriate staff. Alerts other staff if the call is of an emergency nature.Takes clear, accurate and complete telephone messages and routes them to appropriate staff.Greets clients and visitors promptly and courteously. Helps to determine needs, responds to routine questions, and secures any necessary information. Make initial contact with clients, register new clients & complete client orientation.Accurately enters routine data into computer forms. Reviews and corrects data that appears inconsistent or erroneous.Schedules and re-schedules appointments for clinical staff after determining the type of appointment needed.Communicate with clients regarding changes, verifies any insurance and other information. Collects fees/copays, records transactions correctly, and balance receipts and money received daily. Log and upload pertinent documents received from external outlets into clients electronic medical record.Document in chart any important information being communicated to clients over the phone or in-person.Check clients electronic record and complete any necessary documentation or pending appointments to be scheduled.Maintain communication between clients, clinicians, and supervisors.Assist with maintaining office supplies and keeping work areas organized.Retrieves, screens and distributes incoming mail. Prepares and sends outgoing documents, faxes, e-mails, and other materials, according to established procedures and confidentiality regulations. Reviews paper documents for completeness and legibility and copies and distributes them, as assigned. Assists with routine maintenance of copier (paper jams, toner replacement, paper supplies).Classifies, sorts, transfers and/or files records and other materials using standard procedures.Maintains confidentiality of record information. Secures appropriate releases of information, as needed.Check insurance, receive co-pays, send billing tickets.Other duties as assigned.

Minimum Qualifications:
High school diploma or GED AND Two years of general office or administrative experience.

Preferred Qualifications:
Medical office experience Minimum 1 year experience working in a medical/mental health setting.Outgoing, engaging and personable communication skills.Experience working with insurance and billing.Experience using Carelogic or other electronic record system.Excellent computer skills including familiarity with Microsoft Word, Excel, andMed Terminology is essential.Highly organized and detail oriented.

Requirements/Competencies:
Must be able to lift 20 pounds.Requires long periods of sitting/standing.Must have valid Georgia drivers license and Motor Vehicle Record in accordance with company policy.Candidates for selection must pass a criminal background check (including fingerprinting).Must pass a pre-employment drug screen and subject to random drug screens.Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities Note: Some positions may require a valid driver's license.

Benefits (for qualified employees):
State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)Paid New Hire TrainingCompany contributes additional 7.5% of salary to 401(a) Retirement PlanNo employee deduction for Social SecurityAdditional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology and travelSupervision, training, and continuing education opportunities available

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.