Renewal Analyst I (Architecture)
Are you looking for an opportunity to advance your career? We are seeking top talent to join the Rollins Billing and Cash Application Team!
Our Renewal Analyst I role is responsible for researching customer payments sent to lockbox that could not be identified and/or deposited and determining the appropriate disposition of payments. You will serve as a part of the home office team at the Rollins Support Center in Atlanta, GA. We provide centralized billing of residential and commercial Orkin customers, timely application of customer payments and excellent customer service to our Orkin branches.
📱 Apply in minutes with a resume, even from your mobile device!
Responsibilities
The Opportunity…
As a part of the Rollins Billing and Cash Application Team, our Renewal Analyst I will support operations to analyze customer accounts and ensure timely problem resolution. Provide assistance regarding company policy and procedures with A/R system. Research and resolve customer payments sent to lockbox that could not be identified and/or deposited and then determine appropriate disposition of payments. Oversee several administrative duties for the department and serves as backup to all other positions in the department.
You will…
- Research and post about one hundred lockbox reject per day ensuring that payments are applied to the correct program or refunded as needed.
- Contact branch/admin center or customer regarding payments that cannot be identified to determine the intent of the payment when necessary.
- Answer questions from the field regarding lockbox payments. Research to find misapplied or missing payments.
- Backup other department positions and handle any other projects as assigned by department supervisor or manager.
Benefits…
- Challenging position with a financially stable and reputable company
- Comprehensive benefits package including medical, dental, vision, maternity & life insurance
- 401(k) plan with company match, employee stock purchase plan
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Paid Time Off
- Work Environment: Opportunity for hybrid office and home-based working arrangements once onboarded and trained.
Why Rollins?
Rollins, Inc., is a global consumer and commercial service company. Our brands provide accurate, comprehensive and efficient pest management services for both residential and commercial customers. We have over 800 locations worldwide, 15,000 employees and reach over $2B Revenues annually. Our brand employees help protect our customer's properties…where they work, live a play.
Learn more about our Rollins diversity, equity and inclusion efforts here.
Voted Top Workplaces 6 years in a row by The Atlanta Journal-Constitution!
Qualifications
The Experience You Will Bring (Minimum Requirements):
- Two years college, or equivalent work experience
- Three to five years of work experience with cash application
- Working knowledge of Accounts Receivables
What Will Put You Ahead (Preferred Experience, Knowledge, Skills and Abilities):
- Customer service, oral and written communication skills
- Intermediate knowledge of Excel, Outlook, Word, and Teams
- Problem solver, math aptitude, detail-oriented and able to take charge
Physical Demands / Working Environment:
We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations.
Are you ready to take your CAREER to the next level?
📱 Apply in minutes with a resume – even from your mobile device!
Rollins, Inc. is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
