TRDI
Senior Case Manager (Personal Services)
Job Title: Senior Case Manager
Effective: April 2022
Department: Human Resources
Reports to: Director of Operations
Classification: Exempt
Position #: 1
Location: Corporate Office
POSITION SUMMARY
The Senior Case Manager is responsible for ensuring overall compliance of any and all mission driven programs and work through collaboration with various stakeholders and implementation of various processes including but not limited to screening, assessing, stratifying risk, planning, care coordination, follow up, transitioning, communication and evaluation. The Senior Case Manager focuses on developing relationships with appropriate individuals and entities (i.e. community and business partners) to develop, monitor, enforce, and practice continuous improvements of a fully comprehensive program. This position works directly with all management and non-management staff across the organization and upholds the objectives, mission, and core values of the organization.
PRIMARY DUTIES AND RESPONSIBILITIES
• Ensure overall compliance with the requirements of all mission driven programs and work, including but not limited to
AbilityOne, WorkQuest, and commercial contracts.
• Ensure overall compliance with laws, rules, regulations, and policy as prescribed by regulatory agencies.
• Responsible for leading the organization's required compliance initiatives with the AbilityOne and other regulatory employment
programs.
• Accountable for the tracking and measurement of all regulatory program requirements and ensure timely and accurate status updates are provided to key management.
• Responsible for data collection, interpretation, and analysis, and action plan synthesis in order to implement the necessary
changes based on data and performance indicators.
• Responsible for implementing, enforcing, and redirecting recruiting and retention strategies that will help achieve compliance
with regulatory programs (i.e. AbilityOne, WorkQuest, Veteran Programs, EEO, Affirmative Action Plan, etc.) and ensure
workforce needs are met for all contract job sites within budgets. Make effective use of various methods.
• Manage and ensure a seamless transition for new hires (no less than 90 days) by coordinating site access, security clearances,
required training, job expectations, employee benefits, shadowing opportunities, mentorship, transportation, care, medical
documentation, and work schedule assignments.
• Provide case management to new potential candidates and existing employees from inception through the course of
employment, until termination.
• Develop, evaluate, and update employment programs and opportunities to promote and track employment growth and upward
mobility.
• Prepare and maintain comprehensive documentation, records, and other reports as required.
• Responsible for supervising and developing direct reports.
• Develop and deliver effective training and awareness.
• Anticipate and proactively resolve potential problems.
• Maintain communication with key management and key stakeholders.
• Continuously incorporate the use of technology for innovative ways to improve efficiency.
• Continually updates job knowledge and modify internal operational processes to remain competitive and current with the latest
trends in the industry.
• Participates on committees, special projects, and industry events and seeks additional responsibilities to represent the
organization.
QUALIFICATIONS AND REQUIREMENTS
Skills/Abilities and Knowledge Required
• Ability to communicate orally and in writing in a clear and concise manner
• Ability to effectively delegate and develop team members
• Ability to maintain confidentiality of information
• Ability to manage time effectively and handle both internal and external conflicts
• Ability to make decisions and solve problems while working under pressure
• Experience in working with community and business partners and/or individuals with disabilities
• Detail oriented and strong organizational skills
• Strong business acumen and interpersonal skills
• Advanced knowledge of local, state and federal employment laws and wage and hour laws
• Advanced working knowledge of Microsoft Office Package (i.e. Excel, PowerPoint, Word, etc.)
ORGANIZATIONAL RELATIONSHIPS
This position reports to the Director of Operations.
EDUCATION, SKILLS AND EXPERIENCE
• Bachelor's degree from an accredited university in Psychology, Counseling, Social Work, Special Education, or other related field;
Master's Degree Preferred
• 10 years relevant work and leadership experience in a multi-location environment
OTHER REQUIREMENTS
• May sit, stand, or walk for long periods of time;
• May lift or move objects weighting up to 20 pounds
• Current driver's license required
• Be able to pass and maintain security access requirements
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, phones, and smartphones.
POSITION CLASSIFICATION AND EXPECTED HOURS OF WORK
This is an Exempt full-time position, minimum 40 hours. Work schedule may vary and may require long hours and weekends to meet deadlines. This is an on-site (non-remote) position.
Travel: This position requires travel outside of the local area in order to successfully perform required duties and responsibilities.
TRDI is an equal opportunity employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Professional