The Receptionist provides Receptionist, Concierge and Hospitality services for clients at their site. Work closely with the client office manager and client's staff to assist with front office. Provides elevated concierge style customer service and is responsible for taking care of all visitors, client meetings and events at a client location. Will accurately communicate with client staff, Hospitality and AV team members regarding commitments, deadlines and challenges.

Essential Job Responsibilities

Work with other team members, especially with Hospitality and IT team members
Work independently on front desk assignments and events coordination tasks without direct supervision
Ensure all tasks, conference room reservations and events have been properly completed and quality checked
Work to resolve work issues or complaints
Assist management, client office manager and Hospitality team with food/beverage orders
Manage conference center bookings and ensure food/beverage amenities and AV requirements are fulfilled
Work closely with the client's staff to assist with front office
Answer incoming telephone calls and forward to the appropriate person
Take accurate and complete messages for those who are unavailable
Promptly greet and announce visitors in a friendly and business-like manner
Maintain a neat and organized reception desk and front lobby area
Order and stock supplies as needed
Perform other administrative duties as requested
Other duties may include reception desk, events coordination and hospitality services, administrative tasks

Qualifications & Requirements

High School Diploma, College Degree preferred
Minimum of 2 years work experience, preferably in conference services, hospitality, reception desk and front office services
Previous experience in a legal client service field preferred
Ability to multitask with attention to detail
Ability to handle complaints with professionalism, patience, and diplomacy
Strong written and verbal communication skills with ability to resolve complaints
Working knowledge of MS Word, Excel and Outlook
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 24.80 to 29.76 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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